Nobody likes to be on the receiving end of a heated haranguing...especially when the person doing the shouting is a customer who, *technically*, you can't lose your temper with and shout back at (of course if they go too far then that little rule goes out the window...probably with what you're owed too, but sometimes it's worth it ;))...but there is one instance where it's actually not too bad, one instance where they can blow their tops at you to their hearts content and you won't get even slightly irked :) how is this so?...simple...when they've got their facts wrong ;)

Aaahhhh yes it brings a warm glow to my cold, cantankerous, cynical soul when this happens...they'll scream and shout...rant and rage...thunder and bluster...calling you all the names under the sun, making threats along the lines of not paying you...but you can happily endure it all...safely encompassed behind your impenetrable shield of ineffable rightness ;) because they will have made some critical error...they've conveniently *forgotten* how things were left when you last talked...the fact that they were actually meant to do something *before* you carried on with their job...or, as happened recently to me, they've only given the job a cursory glance before remarking "you've not done anything", when you point out that, were they to actually sit down and spend more than 3 minutes looking, they would see that there actually is a lot done and the very fact that they're ranting about bits not being completed merely proves that they haven't looked at it before copping a strop...aaaaaahhhhhh it's truly a moment to savour when you point all that out and the voice on the end of the phone suddenly goes all quiet...hehehehe :)